FAQs

What types of products do you offer?

Beauty By You provides a curated selection of high-quality skincare and makeup products. Our offerings include organic face serums and luxurious lip care collections, designed to enhance your natural beauty.

How do I choose the right products for my skin type?

We recommend assessing your skin type—whether it is oily, dry, combination, or sensitive—before selecting products. Our team is available to provide personalized recommendations based on your individual needs and preferences.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Please contact us at mellow.rozay@gmail.com to initiate a return.

How long does shipping take?

All orders are shipped within 24 to 48 hours using DHL eCommerce, USPS, or ePacket. The typical delivery timeframe is between 3 to 8 business days, although you may receive your items sooner.

Do you offer international shipping?

Yes, we offer international shipping. Delivery times may vary based on the destination and local postal services. All international orders are shipped with tracking numbers for your convenience.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately at mellow.rozay@gmail.com. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including opened beauty products, perishable goods, and custom items. If you have questions about a specific product, please reach out to us for clarification.

How can I contact customer service?

You can contact our customer service team via email at mellow.rozay@gmail.com. We are here to assist you with any inquiries or concerns you may have.